ABB Distributed Control Systems

LifeCycle Parts Services Trouble-free operation

As a world-leading engineering company, ABB is committed to  providing support and services to maximize its customers’ uptime.

To ensure the best possible accessibility and  continuous trouble-free operation, we provide  cost-efficient spare parts and services for your  system. ABB offers a comprehensive range of spare parts  with short lead times, which helps minimize  downtime if a failure occurs. In addition, preventive  maintenance kits make it possible to plan  maintenance in advance. This maximizes availability  and increases maintenance performance. Our LifeCycle Parts Services portfolio meets  customers’ needs to minimize costs and maximize  the value of their investments in ABB equipment. Whether you need to repair a broken part or  purchase a spare part, our services achieve  cost-efficient maintenance. ABB is highly qualified and provides a wide range  of technical knowledge and support. We ensure  that our customers receive the best possible return  on their assets throughout the entire product life  cycle. Product portfolio ABB’s control systems portfolio ranges from  stand-alone products to Distributed Control  Systems (DCS).  We also supply any size of application, from small  systems to SIL3-certified Safety Instrumented  Systems and Collaborative Process Automation  Systems (CPAS) for an extended automation scope. The services highlighted in this brochure cover the  following ABB Control Technologies families: • System 800xA • Freelance • Advant Master • Advant OCS with MOD 300 Software • Satt • Symphony DCI System Six • Symphony Harmony/INFI 90 • Symphony Melody

The product life cycle Secured Return On Investment

The life cycle management model divides a product's  life cycle into four phases: active, classic, limited  and obsolete. Each phase has different implications for the end user in terms of services and  support provided.  All control systems effectively remain in Active  phase, with individual component products  (hardware and software) transitioning through  the lifecycle phases of Active, Classic, Limited and  Obsolete as they are superseded by newer technologies and offerings. Spare Parts availability is secured in the phases –  Active, Classic and Limited. New Spare Parts are  actively manufactured in the Active and Classic  phases. In the Limited phase, stocked parts can  be complemented with other Spare Parts Services, such as the Parts Repair Service and the  Parts Refurbishment Service.  Spare Parts are supported for a period of 10 years  from time when the product enters the Classic  phase. When the product reaches the Obsolete  phase the spare parts availability can no longer  be guaranteed. However, the Service organization  may still be able to support the product, or parts  of it, on a best effort basis, limited to available  parts and component inventory. — We ensure that our customers  receive the best possible return  on their assets throughout the  entire product life cycle. Extended Life Cycle Support Upon individual customer request, ABB can offer  Extended Life Cycle Support agreements to meet  individual customer needs for Spare Parts Services  beyond the standard product lifecycle commitment.  The Extended Lifecycle Support agreements can  include Parts, Parts Repair Services and  Refurbished Parts Services during the product  Life Cycle. In each life cycle phase, ABB commits to supply,  support and service delivered products to meet  customer expectations throughout the product  lifetime.

Parts Repair Service When the need is to have a unique individual module  repaired and returned back to the plant, we offer  the Parts Repair Service.  Our repair network provides repairs that meet  original equipment specifications. Our world-class  turnaround time for repairs is typically less than  two weeks, and a repair report in is included every  return shipment, detailing what steps has been  taken during the repair process. Parts Exchange Service  For when you wish to purchase a fully functional  spare in return for your broken unit. Parts Exchange Service keeps lead-times to a  minimum while offering a cost-efficient alternative  to a spare part. Parts under this service can be  refurbished or new, depending on availability.  When refurbished units are provided, keep in  mind that they are ‘like-new’ parts, recovered  and updated by ABB. A repair report for the broken ‘sent-in’ unit can be  supplied if it is repaired. Request this report  when ordering the exchange part. Parts Test Service Choose this service when you want assurance  that the spares you have used or stored for a longer  period are still operational.  Parts Test Service determines the status of parts,  e.g. if they are functional and meet the original  manufacturing specifications, with a 3-week  turnaround time or less. Units that passes the  test are re-sealed with factory labels to provide  the best performance when placed in your system.  ABB Parts Repair Service is available for any  non-functioning units. A Test Report is always  included with the unit.