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ABB PP875 3BSE092977R1 Touch Screen

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ABB PP875 3BSE092977R1 Touch Screen

These services can be purchased stand-alone or bundled with other offerings. Our Assured Performance AgreementSM (APA)
service contract program offers cost-effective service bundles and complimentary service solutions to align with your specific
service requirements.
Support and Remote Services
SupportLine Basic
Complimentary
With any APA service purchase*
ABB technical telephone support, SupportLine Basic, includes two telephone contact cases (maximum one hour of
telephone support time) per year. Includes a 4-hour response time commitment.
SupportLine ABB technical telephone support is available 24-hours a day. Each case is carefully tracked through resolution. Our
global support network is available if escalation is required. A SupportLine subscription provides a cost-effective solution
and elevated priority over non-subscription callers.
Three Service Levels: SupportLine Bronze (10 Support hours), SupportLine Silver (20 Support hours),
SupportLine Gold (35 Support hours).
SolutionsBank Basic
Complimentary*
Subscription access to a sub-set of ABB SolutionsBank web-based technical product information, specifications and
alerts. Visit http://SolutionsBank.abb.com for your complimentary subscription.

SolutionsBank Web-based, self-service technical support for ABB technology via the Internet. Obtain technical information, auto
notification of information relevant to your installed ABB equipment, SupportLine case tracking, software revision

downloads, up-to-date trouble-shooting guides, and more. For subscription details visit http://SolutionsBank.abb.com
Remote Diagnostics
Services (RDS)
(includes SupportLine Gold)
ABB process control system specialists, with access to historical and real-time data, provide site- and system-specific
support. A secure, high-speed remote connection between your system and ABB experts significantly improves
diagnosis and response time for on-demand and scheduled maintenance activities. For additional information visit
www.abb.com/remotediagnostics
Three Service Levels

– RDS Troubleshooting – On-demand support connectivity to assist in diagnosing system problems via a secure, high
speed remote connection. Includes telephone technical support.

– RDS Periodic Maintenance – Scheduled quarterly remote collection and analysis of control system data for
evaluation of system asset health. Includes telephone technical support and Remote Troubleshooting.
– RDS Continuous Monitoring – Continuous remote monitoring of control system assets provides alerts to system
issues before they become a problem. Real-time notifications are automatically generated and sent to ABB’s
SupportLine queue for early warning and diagnosis. Includes telephone technical support, Remote Troubleshooting
services and Periodic Maintenance.
Emergency On-Site
Response
Support response-time is guaranteed based on your service requirement. Check with your service representative for
availability in your area.
Maintenance and Field Service
Requirements Assessment
Complimentary*
The annual Requirements Assessment is part of the service needs-discovery process. Experienced ABB personnel,
discuss business objectives, asset maintenance requirements, and maintenance goals to ensure that changes in
business strategy or maintenance requirements are integrated into the service maintenance program.
Demand Service
Preventive and Corrective
Knowledgeable and experienced ABB field engineers are supported by ABB’s global systems, tools and specialists to
provide service solutions for Symphony Harmony/INFI 90 specific preventive and corrective maintenance requirements.
Firmware Management Service Firmware upgrades assure component compatibility and improved system maintainability. Subscription pricing is
significantly below firmware list prices. This can also be purchased as an add-on to the Automation Sentinel control
system software maintenance program.
BatRAM Management Services Cost effective battery-backed random access memory (BatRAM) for critical control modules, reduces module
replacement cost due to failed BatRAM incorrectly identifying module status as “failed”. This service assures component
compatibility, improves system reliability and eliminates failed BatRAM discovery upon restart after shutdown.
System Health Check Improves system performance and efficiency by identifying system snarls through analysis of hardware, software, Ethernet/control

system communications, and existing maintenance program effectiveness. Recommendations are provided based on findings.

Network Service Provides a complete network evaluation and upgrade. Network service specialists pinpoint sources of sluggish

performance and optimize networks to minimize interruptions, improve data traffic flow, productivity and security.
Software Management Services Provides assistance with new software and/or upgrade release implementation. Concordance checks between running
configurations and off-line files are performed to assure that reliable back-ups are available. Computer operating system
and software disaster recovery back-ups are also maintained.
Training Services
AVIBank
Complimentary*
An AVIBank (ABB Video Instruction Bank) subscription offers access to the ABB library of audio-visual instructions.
These cover various topics. For example: “Display configuration and operation instructions for process control system
user interfaces”, “Basic Composer trending and loading controller firmware”, and “How to combine device loop attributes
in graphical elements”. Visit http://SolutionsBank.abb.com for your complimentary subscription.
Gap Analysis ABB University professionals interview maintenance supervisors to identify required skill sets and knowledge gaps for
each employee. A documented analysis provides training availability and recommendations.
Coaching/Refresher
Training
ABB University customized competence-building programs are designed to help on-site personnel to maintain efficiency
in ABB equipment configuration, operation and maintenance. Delivered at plant site.
In-Center Courses
– M101 Harmony Rack I/O with
WinTools
The goal of this course is to familiarize students with the various hardware components found in the Harmony Control
Unit and to understand the Symphony/INFI 90 Open System Architecture.
– M103 WinCAD Engineering
Software Tools
The goal of this course is to teach students about the basic programming functions and features of the Engineering Work
Station utilizing the software package, WinTools.
– M111 Harmony Rack I/O
with Composer
The goal of this course is to familiarize students with the various hardware components found in the Harmony Control
Unit and to understand the Symphony/INFI 90 Open System Architecture.
– M201 DCS Harmony Control
Unit
The goal of this course is to teach students about the various components that comprise the Harmony Control Unit.
– M202 Composer Engineering
Software Tools
The goal of this course is to teach students about the basic programming functions and features of the Engineering Work
Station, utilizing the software package, Composer.
– M203 Conductor NT The goal of this course is to teach students the configuration and operating characteristics of the Conductor NT Human
System Interface (HSI). Students will also learn about the basic requirements of the Windows NT/2000 operating system.
– M205 Conductor VMS Eng
with Composer
The goal of this course is to teach students the basic configuration of the Conductor VMS console using the Composer
Database Browser to create an actual tag and trend tag database and Composers™ Graphical Display Configurator to
create custom graphics and symbols.
– M211 Harmony Control Unit –
S800 I/O with Composer
This course familiarizes students with the various hardware components found in the Harmony with S800 I/O architecture
and also configuration and troubleshooting the system.
– M301 Power and Grounding
for DCS
The goal of the course is to provide a basic understanding of Power and Grounding.
– M304 Configuration Strategies This course is designed to familiarize students with programming Function Code applications as they apply to various
control strategies that are common to many industries.
– T321 800xA for Harmony
Connect
The goal of this course is to teach the installation, configuration and maintenance of the Extended Automation System
800xA for Harmony.
– T670 Configuring Process
Portal B Part 1
Upon completion of Part 1 of the course, students will be able to implement standard Process Portal B configuration
components related to video displays and alarm messages.
– T671 Configuring Process
Portal B Part 2
Upon completion of Part 2 of the course, students will be able to implement standard Process Portal B configuration
components related to history, reporting, trending, user management, and security.
– T672 Process Portal B
Installation and Database
Maintenance
The goal of the course is to provide students with the skills and knowledge required to maintain user configurations
on the Process Portal B Human System Interface, and to upgrade user configuration data from selective ABB Human
System Interfaces.
– E121 800xA Advanced
Engineering with Bulk Data
Manager
This workshop provides a full range of knowledge on Bulk Data Manager and advanced techniques including how to
rapidly create, change and maintain large sets of configuration data. This can be accomplished through advanced
engineering techniques with Bulk Data Manager.
– E123 800xA Engineering
Methodology with Function
Designer and Bulk Data
Manager
This course teaches the student engineering methodologies and design decisions using Function Designer, and shows
how to apply Bulk Data Manager to increase engineering efficiencies. The student will create a small project based on
actual data to understand workflow optimization.
– E125 800xA PCDeviceLib This course gives the student a comprehensive look at the suite of device objects included in the PCDeviceLib and how
they can be applied. It studies faceplates, graphic elements, alarming and coherent strategy for priority commands and
interlocks.
– E143 Troubleshooting 800xA
Core System
This Expert Workshop provides in depth troubleshooting skills and abilities for the 800xA core system. It covers
troubleshooting on domain controllers, networks, time synchronization, and Aspect Servers. It provides detail on alarm
and event architecture, data flow to graphics, and the flow of history data.
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