ABB UNS0881a-P V1 3BHB006338R0001 Excitation logic control board
Product Technical SupportABB operates a worldwide product
technical support service for all OEM’s
and System Integrators. Additionally,
where required, ABB can provide
installation supervision, commissioning
and site acceptance testing.
Consultancy and Application
Engineering consultancy services are
designed to provide assistance with
the assessment of reliability and
availability applied to the use and
application of TMR Systems. Suppliers
of systems are frequently requested to
provide:
• Markov modelling
• Fault tree analysis
• Failure mode effects and criticality
analysis
• Reliability/availability calculations
• Life cycle cost analysis
• Functional design specifications
• Engineering assessments
Application engineering support and
assistance is available pre-sales and
post-sales, and includes advice on:
• Correct hardware configuration
• Communications and interfacing
• Programming
• Software/firmware upgrades
• Remote diagnostics and problem
solving
• Maintenance and operations
Spares and Repairs
All regions carry a quantity of product
inventory to support the installed
base. Each region has sufficient
Triguard SC300E equipment to
perform customer demonstrations,
hardware and software application
testing, and first line troubleshooting
for any product problem solving.
Spares and repairs policies can be
recommended to provide customers
with the support necessary to
maximise the performance of their
TMR system, minimising life-cycle
cost.

Recommendations may include:
• All spares held by the customers
• Minimum spares held by customer,
guaranteed replacement times from
ABB
• Planned maintenance contracts
• Total support contracts by ABB
• Emergency callouts
Product Training
Comprehensive training facilities and
training courses are available and can
cover every aspect of the maintenance
and application of TMR technology.
Courses are available for:
• OEM/Integrator Configurations
• Project Design Engineers
• Plant Technicians/Maintenance
Engineering
• Operations Personnel
• Management Teams